Tidio
Total ratings: 2,177
Average score: 9.39
Tidio is an AI-powered customer service platform that combines live chat, chatbots, and automation to support real-time customer interactions. It helps businesses respond instantly to inquiries, automate repetitive tasks, and personalize support across channels—boosting customer satisfaction, streamlining operations, and increasing sales with minimal manual effort.
HelpCrunch
Total ratings: 433
Average score: 9.47
HelpCrunch is an AI-enhanced customer service tool that offers live chat, email automation, knowledge base management, and chatbot support—all in one platform. It enables businesses to deliver fast, personalized support, streamline customer communications, and boost engagement by automating responses, and integrating seamlessly with sales and marketing tools.
Hiver
Total ratings: 1,311
Average score: 9.20
Hiver is an AI-powered customer service tool that transforms Gmail into a helpdesk. It enables teams to manage, assign, and track customer queries directly from their inbox. With features like automated workflows, analytics, and collaboration tools, Hiver boosts response efficiency and improves customer satisfaction—without leaving the Gmail interface.
Freshdesk
Total ratings: 7,483
Average score: 8.87
Freshdesk is an AI-powered customer service platform that streamlines support through automation, ticketing, and self-service options. It uses AI to categorize and prioritize tickets, suggest solutions, and enable chatbots for instant responses. Businesses can enhance efficiency, reduce response times, and improve customer satisfaction with its omnichannel support and analytics tools.
Synthflow
Total ratings: 460
Average score: 9.2
Synthflow is an AI-powered customer service tool that enables businesses to create and deploy intelligent voice agents. These agents handle inbound and outbound calls, providing real-time assistance, answering FAQs, and routing complex issues to human reps. Synthflow improves support efficiency, reduces wait times, and enhances customer satisfaction through automation.
Zoho Desk
Total ratings: 8,673
Average score: 8.84
Zoho Desk is an AI-driven customer service platform that helps businesses manage support tickets, automate workflows, and enhance customer interactions. Its AI assistant, Zia, suggests solutions, prioritizes tickets, and analyzes customer sentiment. With omnichannel support, self-service options, and detailed analytics, Zoho Desk improves efficiency and customer support operations.
HelpDesk
Total ratings: 165
Average score: 9.15
HelpDesk is an AI-enhanced customer service tool designed to streamline support ticket management. It uses smart automation and AI-driven suggestions to prioritize and categorize incoming requests, enabling faster response times. Integrated collaboration features and analytics help teams resolve issues efficiently while improving the overall customer support experience.
Talkdesk
Total ratings: 3,815
Average score: 8.7
Talkdesk AI enhances customer service by automating interactions through intelligent virtual agents, real-time sentiment analysis, and predictive insights. It streamlines workflows, assists human agents with contextual information, and personalizes customer experiences, leading to faster resolutions, improved satisfaction, and increased operational efficiency.
Watermelon
Total ratings: 86
Average score: 9.03
Watermelon is an AI-powered customer service platform that enables businesses to automate up to 96% of customer interactions using GPT-4o chatbots. These chatbots can be deployed on websites and social media channels to handle frequently asked questions, reducing wait times and workload. The platform supports multiple languages and integrates with existing systems, allowing human agents to focus on more complex issues.
Yellow.ai
Total Ratings: 150
Average score: 8.84
Yellow.ai is designed to help streamline customer service operations with fast, accurate, personalized interactions via chatbots or voice AI agents. It offers human-like conversations via voice, chat, or email, trained on your own in-house data set. Yellow.ai also offers 150+ prebuilt integrations to popular service desk and CRM platforms.
Cognigy.AI
Total ratings: 37
Average score: 8.94
Cognigy.AI enables enterprises to deploy AI agents in their contact centers to deliver fast, personalized customer service through phone and voice, chat and messaging, or agent copilots. It enables customer service teams to
Chatbase
Total ratings: 86
Average score: 8.72
Chatbase is an AI customer service platform that lets businesses build custom chatbots trained on their own data. Users upload documents or link websites, and Chatbase creates a chatbot that can answer customer questions, provide support, and automate responses—improving efficiency, reducing support loads, and enhancing the customer experience.
Ascendo AI
Total Ratings: 21
Average score: 10.0
Ascendo AI customer service software enhances support by combining AI-driven automation with personalized interactions. It streamlines ticket management, automates routine queries, and provides agents with real-time customer insights. Features include sentiment analysis, chatbots, and performance analytics, enabling faster issue resolution and improved customer satisfaction.
Hoory AI
Total ratings: 7
Average score: 10.0
Hoory is an AI-powered customer service platform that combines live chat, chatbot automation, and CRM tools to enhance user interactions. It helps businesses provide instant, personalized support by automating common queries, tracking customer data, and integrating with popular apps—streamlining workflows and improving customer satisfaction around the clock.
Thoughtly
Total ratings: 15
Average score: 8.6
Thoughtly lets businesses build and deploy AI-powered voice agents in minutes—no coding needed. These agents handle inbound/outbound calls like lead qualification, appointment scheduling, claims follow-up, and customer support. Integrated with CRMs and analytics dashboards, they learn from interactions and A/B testing to optimize performance, cutting call costs by up to 500%.
Assindo
Total ratings: 0
Average score: N/A
Assindo AI call management software leverages artificial intelligence to streamline customer interactions. It analyzes incoming calls, routes them to the right departments, and provides agents with real-time insights. Features include sentiment analysis, automated responses, and call transcription, enabling efficient issue resolution and an improved customer experience.