Autonomous service still needs a human handoff
TechTarget
AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs and coordinated ownership.
‘It’s not going away’: The Stanford economist who called the AI entry-level jobs crisis early has the receipts*
Fortune
Last August, a team led by Stanford economist Erik Brynjolfsson published a deep look at the impact of AI on jobs, boosted by a “large-scale, high-frequency administrative dataset from ADP.” The findings were stark.
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1 big thing: 3 big AI trends collide
Axios
Three AI trends are accelerating and colliding, forcing government, business and investors to rethink strategies in real time
AI Will Redefine B2B Marketing Models — Get Ahead Of The Shift At AI Forum Singapore
Forrester
The challenge is not technology. It is alignment across strategy … Unifying marketing leaders requires a consistent message: AI is not a …
Why IT teams are demanding AI transparency*
Spiceworks
To build trust, vendors must move past AI marketing hype. IT leaders need clear (Credits: Andriy Onufriyenko/Getty). AI features are no longer …
Help EFF Cut the AI Hype
Electronic Frontier Foundation
Fight mass surveillance! Pictured: Claw Back member t-shirt and Privacy Badger Crewneck. AI tools—beyond their marketing fluff—demonstrate both …
FAQ on vibe coding for marketers: Building tools, pages, and workflows without engineers
eMarketer
TechnologyConnected Devices5GArtificial Intelligence (AI)Browse All → … Vibe marketing applies the same plain-language, AI-built approach to campaigns …
Meta enters AI image model race in bid to court advertisers and subscribers
CNBC
Originally codenamed Mango, the AI technology marks the second major release from Meta Superintelligence Labs led by Alexandr Wang, who oversaw …
Marketing’s data breakdown: H1 by the numbers
Marketing Dive
Artificial intelligence continues to demand significant investments this … Marketing technology remains a top priority for AI investment. AI …
Why Retail Marketers Need to Treat AI Agents as Customers, Not Tools
Chief Marketer
… AI Research Center, AI isn’t just a new technology or tool; it’s a new … marketing, ranging from advertising technology to PR/Communications.
SAS puts machine learning in marketers’ hands with new SAS 360 Marketing AI
Yahoo Finance
SAS, the leader in data and AI, today announced SAS 360 Marketing AI … tools to operationalize AI where it matters most: real customer decisions.”.
Developing and testing an AI aversion model in tourism
ScienceDirect.com
… artificial intelligence (AI): Developing and testing an AI … M.H. Huang et al. A framework for collaborative artificial intelligence in marketing …
I managed through four tech disruptions at HBO. ‘AI Minimalism’ is the secret to survival in the fifth disruption
Fast Company
Covering more ground faster creates better outcomes only if you know which direction to run.
Reddit Is Cracking Down on AI Marketing Slop With Its Own AI
Yahoo Finance
Reddit Is Cracking Down on AI Marketing Slop With Its Own AI … OpenAI and Alphabet Inc., whose AI tools formulate responses and …
The agentic AI ‘lethal trifecta’: What CISOs should know*
TechTarget
The very capabilities that make an AI agent useful also make it dangerous. Here’s what CISOs should know about the agentic AI lethal trifecta, and what they should do about it.
Universities are relying on AI-detection software to catch cheating. How well do the programs work?
Nature
Technology companies say that their services can sniff out AI-generated writing, but their tools vary in technique and quality.
UofL students use AI to create software tools and companies
UofL News
Stephanie Sithu, another Sandbox alum, advanced her AI marketing tool, BeforeMe, through the class. … artificial intelligence (AI) with human-centered …
WTF is AI poisoning?*
Digiday
… AI search visibility tools like Profound or Peec. … Get access to tools and analysis to stay ahead of the trends transforming media and marketing.
AI for Sales and Marketing Market to Reach $240.59 Billion by 2030 at 32.9% CAGR, AI-Powered Customer Engagement Accelerates Adoption
Porterville Recorder
… AI analytics tools that can provide actionable insights. … Generative AI technology is set to witness the highest growth rate in the AI …
Best AI Creative Tools for Small Businesses (2026): CapCut Named a Top Choice for Marketing and Content Teams by Expert Consumers
Morningstar
Small businesses are using AI tools across a growing range of creative tasks, from image editing and video production to content creation and campaign development, and Expert Consumers has recognized CapCut as a top choice.
Google Cloud’s VP of Growth on Building an AI-Native Marketing Team
SaaStr
Google Cloud’s VP of Growth on Building an AI-Native Marketing Team: 8 Takeaways from SaaStr AI 2026 … AI tools,” the answer is usually not the tools.
AI Adoption Accelerating While Performance Stalls?
MediaPost
Marketing technology leaders have hoped artificial intelligence (AI) … AI tools they use today. Many of them have created vibe-coded apps to …
Our interest in AI slop is hitting a ceiling*
Fast Company
A new analysis of the creative economy, published in the online repository arXiv and part of a new book, suggests AI-generated content may now account for 44% of uploads on some platforms, while drawing only 1% to 3% of streams.
Customer service AI pricing just turned into the biggest shell game
TechTarget
For buyers, picking customer service tech might feel closer to playing a shell game than the traditional enterprise IT RFP process.